Techsupport: Created page with "===Step by Step Instructions=== If you have connected Luminys cameras to the LumiGuardian Solar Trailer and they are not showing up in LumiCloud, follow the below steps:

1. Log into the user account that has the LumiGuardian Solar Trailer added to it.
Click on the Device Type option at the top left.
Select '''Solar Trailer''' 1200px 2. Select '''Solar Device''' on the left.
Click on '''Settings''' n..."

2025-12-04T00:30:15Z

Created page with "===Step by Step Instructions=== If you have connected Luminys cameras to the LumiGuardian Solar Trailer and they are not showing up in LumiCloud, follow the below steps: 1. Log into the user account that has the LumiGuardian Solar Trailer added to it. Click on the Device Type option at the top left. Select '''Solar Trailer''' 1200px 2. Select '''Solar Device''' on the left. Click on '''Settings''' n..."

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===Step by Step Instructions===

If you have connected Luminys cameras to the LumiGuardian Solar Trailer and they are not showing up in LumiCloud, follow the below steps:
 
1. Log into the user account that has the LumiGuardian Solar Trailer added to it.
 Click on the Device Type option at the top left.
 Select '''Solar Trailer'''

[[File:LumiCloudAddingLumiGuardianDevices5.png|1200px]]

2. Select '''Solar Device''' on the left.
 Click on '''Settings''' next to the Solar Trailer

[[File:LumiGuardianTroubleshootAddedCameras1.jpg|1200px]]

3. Click on '''Device Management''' at the top

[[File:LumiGuardianTroubleshootAddedCameras2.jpg|1200px]]

4. You will be automatically logged into the Solar Trailer's web interface.
 Click on '''Advanced Settings'''

[[File:LumiGuardianTroubleshootAddedCameras3.jpg|1200px]]

5. Click on '''Camera Configuration'''

[[File:LumiGuardianTroubleshootAddedCameras4.jpg|1200px]]

6. Check the list of added cameras at the the bottom. If any of them are not connected properly to the Solar Trailer, they will show a red dot under '''Status'''.
 Click on the Pencil Icon under '''Edit''' for one of the Luminys cameras having connection issues.

[[File:LumiGuardianTroubleshootAddedCameras5.jpg|1200px]]

7. Click on the drop-down next to '''Manufacturer'''

[[File:LumiGuardianTroubleshootAddedCameras6.jpg|400px]]

8. Select '''Smart''' for the protocol under '''Manufacturer'''.
 Enter the username for the camera in the field next to '''Username'''.
 Enter the password for the camera in the field next to '''Password'''.
 Click on '''OK''' at the bottom

[[File:LumiGuardianTroubleshootAddedCameras7.jpg|400px]]

9. If the camera is connected correctly, the red dot should change to a green dot under '''Status''' for the camera.
 Verify that it says '''Smart''' under '''Manufacturer''' for the camera.
 Repeat steps 6-9 for any other Luminys cameras that are having connection issues and the Manufacturer is not set to '''Smart'''

[[File:LumiGuardianTroubleshootAddedCameras8.jpg|1200px]]

10. Click on the Main Menu icon at the top right corner.
 Click on '''Advanced Settings'''

[[File:LumiGuardianTroubleshootAddedCameras9.jpg|1200px]]

11. Click on '''System Operation'''

[[File:LumiGuardianTroubleshootAddedCameras10.jpg|1200px]]

12. Click on '''General''' on the left.
 Click on the '''Date & Time''' tab at the top

[[File:LumiGuardianTroubleshootAddedCameras11.jpg|1200px]]

13. Check the box next to '''NTP'''.
 Enter '''60''' in the field next to '''Interval'''.
 Click on '''Apply''' at the bottom

[[File:LumiGuardianTroubleshootAddedCameras12.jpg|1200px]]

14. Once the changes have been saved, you will see '''Operation succeeded''' at the top

[[File:LumiGuardianTroubleshootAddedCameras13.jpg|1200px]]

Template:LumiGuardian Troubleshooting Added Luminys Cameras - Revision history